Monday 8 July 2013

CS-Cart based mobile web site / app operation 1

CS-Cart is a standalone web application for building and managing an ecommerce website of any size from a small web store to a virtual shopping mall with multiple departments and product suppliers. Once the mobile websites and apps have been published, what else should merchants do after? It is known your traffic won’t have too much growing if the websites or apps are left alone without any operations. So what we need to do maintain mobile products in a good level? Before that, let us consider some possible entrances of mobile websites (see the picture below for reference). Mobile Commerce User Flow Entrance 1: This person is your old client. He is free today and just visits the website randomly. Thus the main page is the first visiting page. Entrance 2: Your mobile websites is found by users via search engine. When customers click the links into the website, they should see product details page or one category page. Entrance 3: Consumers visit your website by advertises links. The first page they are directed to should be product details page or one category page as well. Entrance 4: Consumers are connected to online website by image or location recognition, or QR code from offline world. They are directed to main page, or one category page, or product details page, or even shopping cart. In other words, directed pages are the following pages of entrance 1, 2, 3. In summary, typical mostly visited pages are main page, category pages and product details pages. The most important thing is to avoid high bounce rate. Among these three pages, main page is related to operation tightly than others. So the question is how to operate the main page? For a small-mid merchant, the elements in the home page include logo, shopping cart, searching, promotional pictures, recommended products, banner, category, and login info. All of pictures in the home page are very easy to draw customers’ attention so that they are very vital for merchants. Obviously that should be maintained frequently. Regarding the pictures in the home page, the click rate will decrease rapidly in the first two weeks. That’s because the users won’t find anything new from these pictures due to limited dimension. The chart below reveals the decreasing rate in eight weeks: Mobile Web Site Home Page Click Rate Derease According to that, in Kancart’s cscart mobile theme six pictures will be listed in the home page. In addition, the merchant has to change home page pictures frequently. For Kancart’ clients, these pictures on their websites are set to update automatically. The pictures will be displayed at the home page according to the time you set in advance. The aim is to keep the click rate in high level.

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